Frequently Asked Questions:
Here are some of the most Frequently Asked Questions, answered.
If you have any other question please contact us.
Q. Can I Request A Change To My Recent Order?
A. To make changes to your order, please reach out to support by submitting your request by EMAILING OPHbeekeepingsupplies@gmail.com.
Q. What payment methods do you accept?
A. You can purchase on our website using a debit, credit card, net banking, or UPI. Additionally, we support Amazon Pay, Apple Pay, Google Pay, Payton and other wallets. You can choose these payment methods at checkout.
Q. Do you accept returns?
A. Yes, we do accept returns subject to fulfillment of the following conditions:
- The item must have been sold on our online store
- The item shouldn’t have been used in anyway
- The item should have its original packaging with all the tags attached
- The return or exchange request is made within 30 days of delivery.
To request a return, please reach out to support by submitting your request by emailing OPHbeekeepingsupplies@gmail.com. A member of our support staff shall respond as soon as possible.
Q. Can I exchange an item?
A. We do accept exchanges and they follow the same conditions as returns.
- The item must have been sold on our online store
- The item shouldn’t have been used in any way
- The item should have in it’s original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery
To request an exchange, please submit your request by emailing OPHbeekeepingsupplies@gmail.com. A member of our support staff shall respond as soon as possible
Q. What regions can you ship products?
A. We currently ship within the borders of Canada.
Q. My order has been Returned to Origin (RTO). What does that mean?
A. Shipments are reflected as RTO (return to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the postal code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
Q. How long will it take to ship my order?
A. Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you’ve placed your order, it usually takes 24 to 48 hours(1-2 days) to process and mark it ready for delivery. The recent COVID 19 pandemic has put a strain on shipping resources and delays may occur but we strive to get you the order as quickly as possible.
Q. How do I cancel my order?
A. If you wish to cancel your order, you can send an e-mail or call customer support.
Q. How do I add or remove products after placing my order?
A. Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team for any modification of the order.
Q. How do I track the progress of an order?
A. Once your order has been shipped, you will receive an e-mail and a text notification with details of the order. You can track the shipment by clicking on the link provided in the e-mail.
Q. Is it safe to use my credit/debit card at this website?
A. We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant which is the most stringent level of certification standard that ensures all card holder’s data is stored, processed and transmitted securely by using the industry-standard encryption technology.
Q. Which currency will I be charged in?
A. All sales are in Canadian currency and all payments made are in Canadian currency.
Q. Are there any hidden costs?
A. There are no hidden costs or additional fees. The total price mentioned on the product page next to the photograph is the final price with the exception of shipping & taxes which will be shown once you add your address on the checkout page… What you see is what you pay. Keep in mind products originating from other countries than your own, once it is received in the destination country may be levied duty and or VAT taxes and these charges are the responsibility of the customer.
Q. Are returns free?
A. Yes, for more details please read our return & exchange policy. Or feel free to contact us.
Q. Is there a warranty?
A. We guarantee any of our product made by us and sold through our online store to be free of defect.
Q. How do I contact customer service?
Our customer service team is available weekdays from 9 am to 5 pm Eastern Time. You may reach us by phone or email as well.
If you have any other questions you think we should have on our Frequently Asked Questions page, please contact us.